Feedback Management System for Smarter Decisions
Key Capabilities:
- Centralised feedback tracking
- Automated reports and insights
- Customer rating analysis
- Role-based access for teams
All-in-One Customer Feedback Software Features
Look forward to understanding the voice of the customer and presenting the right questions through the feedback software. What are you waiting for? Initiate now! No technical expertise required!
Associate with our stunning feedback platform
Check Net Promoter Score (NPS) reasons
Awebstar allows you to calculate NPS in real-time. You can also look into why NPS can be unstable.Developing a culture around the customer
Foster a powerful team environment by integrating customer feedback into your team’s processes.Transfer data from API to your platform
Automatically invite happy customers to leave five-star reviews, while guiding unhappy customers to quick solutions before negative feedback goes online.Enhance training for improved customer experience
Evaluating team performance allows you to celebrate successes and offer assistance to those who require additional support.Multiple Feedback Systems for Every Customer Touchpoint
Awebstar provides flexible customer feedback systems to capture real-time responses across online and on-site touchpoints, helping businesses improve service with actionable insights.
Kiosk Feedback System
The kiosk feedback system is ideal for physical locations such as retail stores, restaurants, clinics, and service centres. Customers can quickly submit ratings via a feedback kiosk or tablet in high-traffic areas such as exits or counters. Key benefits:
- Easy-to-use interface for instant ratings
- High visibility for better response rates
- Suitable for customer feedback kiosks and stands
- Accurate feedback without manual intervention
Web Feedback System
The web feedback system allows businesses to collect customer feedback through online touchpoints, such as websites and digital service portals. It helps capture structured feedback after key interactions, ensuring consistent data collection. Key benefits:
- Collect feedback from online users
- Centralised feedback management
- Ideal for service-based and digital businesses
- Seamless integration with feedback analytics
QR Code Feedback System
The QR code feedback system enables customers to share their experience by simply scanning a QR code using their mobile device. This contactless method is perfect for restaurants, retail outlets, and service environments in Singapore. Key benefits:
- Contactless and easy to access
- Faster feedback collection
- Higher participation rates
- Works across multiple locations
Feedback Platform – Transparent, Actionable, and Easy to Use
Transparent and Easy Reporting
Frontline staff can capture customer feedback seamlessly. Our expert Voice of Customer (VoC) team ensures smooth setup, guidance, and support for your feedback system. Clear, visual reports make it easy to understand customer sentiment and track improvements.Examine why NPS is Imbalanced
Identify trends and gaps in your Net Promoter Score (NPS) to measure customer loyalty effectively. Track, compute, and analyse NPS data to discover which areas need immediate attention and improvement.Respond to Customers Quickly and Effectively
Customers appreciate timely responses. Choose to reply individually or in loops, ensuring every concern is acknowledged and acted upon promptly, enhancing customer trust and loyalty.Analyse Email Feedback Efficiently
Generate email reports to focus on the key issues that matter most. Understand feedback trends, prioritise actions, and improve services based on clear, actionable insights.Prevent Rating Distortion
Awebstar Customer feedback software filters out ratings from staff members or minors to prevent distortion while fully respecting privacy. Only genuine customer opinions are recorded for analysis.Monitor Staff Performance
Easily assess staff performance through feedback trends. Identify high-performing team members, spot training opportunities, and enhance overall service quality with data-driven insights.Trigger Customer Ratings Automatically
Ratings are vital to improving satisfaction. Awebstar allows you to trigger ratings after key activities and tag responses with custom fields, helping you capture detailed, actionable insights at the right moment.Customer Feedback Software for Every Industry
We provide a customer feedback software designed for businesses across multiple industries. Our solution helps organisations.
Restaurant Feedback System
Collect real-time customer feedback on food quality, service, and ambience. Improve restaurant performance and increase repeat customers with actionable insights.
Hotel Guest Feedback System
Capture guest feedback across key touchpoints from check-in to checkout. Identify service gaps early and improve overall hotel guest satisfaction.
Retail Customer Feedback System
Understand shopper behaviour and in-store experience through quick feedback surveys. Improve customer experience, product placement, and brand loyalty.
Hospital Patient Feedback System
Collect patient feedback on healthcare services, staff interaction, and facilities. Improve patient satisfaction and maintain high-quality care standards.
Clinic Feedback System
Capture patient feedback after clinic visits and consultations. Enhance service quality and strengthen patient trust and retention.
Bank Customer Feedback System
Measure customer satisfaction across bank branches and digital channels. Improve service efficiency, response time, and customer experience.
F&B Feedback System
Collect customer feedback for dine-in, takeaway, and delivery services. Improve service quality and meet customer experience expectations in Singapore.
Airport Feedback System
Capture passenger feedback across terminals, lounges, and airport services. Enhance traveller experience and improve day-to-day efficiency.
Shopping Mall Feedback System
Understand visitor feedback across retail stores, facilities, and amenities. Improve mall experience, footfall engagement, and tenant performance.
Salon and Spa Feedback System
Collect client feedback after spa treatments and sessions. Improve therapist performance and deliver a consistent wellness experience.
Gym Member Feedback System
Track member feedback on trainers, equipment, and facilities. Improve member satisfaction and increase gym retention rates.
Government Feedback System
Enable citizen feedback on public services and facilities. Improve transparency, service delivery, and citizen satisfaction.
Frequently Asked Questions
What is a customer feedback system?
How does a feedback management system work?
What is an instant feedback system?
What is a customer rating app?
What is a customer feedback kiosk?
What is a feedback tablet or customer feedback stand?
Does the feedback system support offline feedback collection?
Why should businesses use a customer feedback system?
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