How to Improve Customer Service Experience of Hotels and Restaurants? | Awebstar

Having a provision for delivering the product is an extraordinary method to build incomes, increases sales and generate income at your restaurants in Singapore. The way of life has completely changed; improve in customer service experience has flipped the way of thinking. Look up to the digital platforms like Deliveroo Singapore, Food panda Singapore, Food Matters Singapore, etc. These have changed the way of thinking and widen the opportunities to earn more money. 

“Now get the food Online!!”

What helps you to generate more revenue in restaurants?

Friendly Conversation with customers, best customer support service? Is that so?

These days online request is the booming idea and opportunity to take the restaurant to greater heights. With the advent of ‘cashless economy’, owing an online app gives a significant rise in the business sale. The restaurants who have improved customer service has warranted regular incline.

Let’s start up the second phase of discussion:

How we can Improve Customer Service in Restaurants and Hotels?

There are various techniques which you could follow. However, these have been the best-proven tricks to enhance the business sale:

1. Introduce Loyalty Points

An understanding of your customer’s mindset plays an elementary role in planning and executing your program which is, indeed, in the interest of the customer’s taste and requirement. If the goal of your CRM System is exclusive with the mindset of earning money, in that case, it is not considered as a loyalty program.

Loyalty cards in restaurants in singapore

CRM Software based loyalty program ought to be centred around guaranteeing long-term commitment to the clients. Some business owners are not able to understand this concept and its outcome- thus feel the disappointment with this concept.

One needs to understand that all clients are equivalent. While some are inclined towards your business others, are new. The organization should focus on each client equally, despite the fact that the client’s needs and inspirations are altogether different. Henceforth, one needs to understand in order to maintain a long-term relationshipit is very important to plan a loyalty program.

*Things need to remember*

  • Keep Simple Point Redemption system
  • Implement Tiered Programs to reward initial loyalty
  • Structure non-monetary rewards
  • Upfront Fees can work for VIP Clients
  • Having a multipronged strategy to win back customers

 

2. Food Ordering App

Food ordering app

Diners have great different alternatives where individuals can go out to eat. Hence, in order to expand your eatery’s business, you’ll have to make it simpler for your clients to pick you over your competitor.

If you offer online ordering, you will clear up your telephones and the queues out your doors. Visitors won’t be compelled to stick around just to be served.

This enables your kitchen and staff to finish more requests in less time. This feature highlights you more on the web, in-fact builds your online presence. Hence, individuals will almost certainly order directly from any digital machine. Make it simple for them and amplify your deals by offering online order in your café.

In the Food Ordering app,  you can offer cuisine like Smaller Plates, low-calorie, low-fat, gluten-free snacks, bring in more varieties of low-sugar, low-carb that excite your customer and incline them to purchase something new!!

Features you can choose in Food Ordering app:

  • Online slot reservation
  • Digital menu card
  • Ordering online and online delivery {fast food chains}
  • Location-based deals
  • Loyalty programs
  • Have an answer for every question (chatbot system)
  • Better ROI(Return on Investment) on the festive season
  • Online presence, on social media

3. Reviews System

By tuning in to your clients and reacting to their expressions, you can improve the eating background and fabricate client connections. Moreover, posting positive guest feedback online can help to build your brand reputation, hence amplify brand name locally and beyond.

Review System

Investing in a Restaurant POS Software framework that asks guests for feedback at the time of checkout can make reveal valuable information about each guest’s experience.

Your visitors aren’t loving a particular menu item or might be something extremely favourite of them. These scores help you to make analysis and get the easy way out to stay in touch with the customers. You can improve your shortcomings, which makes you aware of the customer’s views.

The simplest approach to assemble input through email is by incorporating your criticism demand in a client’s computerized receipt, regardless of whether it’s by means of email or text. Request a review by means of email including the accompanying content at the highest point of your email receipts.

4. Queue Management System 

The point when your stomach is grumbling and you are holding yourself long to eat. In that case, waiting time acts as a most lengthier moment, one could expect. In such case, if the cafés that don’t have a powerful queueing methodology the chance to scare off customers increases and ultimately hampers the business success.

Restaurants are different to deal with the clients, the main goal isn’t always to make a buy and get out as fast as possible. They need to sit, visit, mingle, and eat — all while having a wonderful encounter among the friends and family.

Help you get with Queue Management System

Lounge areas are an average component of eating at a restaurant. However, in light of the fact that waiting is a part of eating out, it simply does not mean that impatient customers can be ignored.

In fact, studies have demonstrated that uncertainty sours the entire supper. A long holding up time can leave clients with a negative impression, regardless of whether the food was delicious.

In the meantime, Queue System Singapore helps to alarm clients when it’s their turn to be served through an SMS alert — a basic instant message. Doing so saves up the clients to occupy themselves, in the meantime, their table will be ready.

As the restaurant discovers and delivers accurate waiting times, now the clients know exactly to what extent they need to wait. They are not plugged into lounges along with others waiting to be served.

5. Email Marketing

Email marketing works 100 times better in Hosting events within your restaurants or dictating about the special cuisine to your customers. This is known to be one of the most cost-effective ways to grow a business.

Email Marketing

As per the email marketing statistics, email marketing remains an extraordinary method to connect with both existing and potential clients:

In the US alone, over 80% of grown-ups use email. 28.5% ROI can be amplified by email marketing over direct mail suggested by the researchers

Each dollar is spent on email marketing brings you $38 in return.

Different advantages of café email advertising include:

  • Creating brand awareness among new and existing clients, thus, accelerate your sales by informing customers about the special discounts available.
  • Email advertising simplifies the promotional task for small, local businesses to compete with greater ones, in case they get their technique right.
  • Individuals effectively agree to sign up to their favourite restaurants for updates thus, embrace