Category: Customer Relationship Management

  High demand means a busy store in the market, right? But for customers, it can suddenly turn into frustration when they stand in long waiting lines. People usually don't like to stand in a long queue. The longer the waiting lines, the higher the customer dissatisfaction. Hence, they abandon purchases and prefer not to come back. According to a study, bad customer service in Singapore costs businesses $26 billion. So, how to get rid of such an occurrence? As a business owner, one of your primary goals is to provide an excellent customer experience. Keeping the customers standing in a long queue is not really the best idea if you have aimed to create a positive impact on the Read More

The sudden onset of COVID-19 has paused the overall world. It has disturbed businesses and human resources.  The economy is going down by each passing day, almost all the organizations are into a loss. Though many have begun remote work, there are still many on-site employees who are working tirelessly to sustain business growth. In this time, the mission of the companies is not to improve the growth rate, but to hold their position in the market. The main source behind any business management is HR managers. They are the whole and sole responsibility to manage the employees.  Now, in this COVID-19 pandemic, the HR managers have to think out of the box to carry out the new working environment Read More

Having a provision for delivering the product is an extraordinary method to build incomes, increases sales and generate income at your restaurants in Singapore. The way of life has completely changed; improve in customer service experience has flipped the way of thinking. Look up to the digital platforms like Deliveroo Singapore, Food panda Singapore, Food Matters Singapore, etc. These have changed the way of thinking and widen the opportunities to earn more money.  "Now get the food Online!!" What helps you to generate more revenue in restaurants? Friendly Conversation with customers, best customer support service? Is that so? These days online request is the booming idea and opportunity to take the restaurant to greater heights. With the advent of 'cashless Read More